Ideal Home Store

Unwanted Goods
Under the Distance Selling Regulations you have 7 days, commencing on the day after you receive the goods, in which you can cancel your order for a full refund.You must do this in writing, fax or email, a phone call is not sufficient.
You are required to return the goods to us and at your expense.You are required to take reasonable care of the goods and return together with any original packaging. Items such as mattresses which are sealed for hygiene purposes should remain sealed if you wish to cancel your order for a full refund under the Distance Selling Regulations. Items being returned unsealed may incur charges. Customers are required to obtain a Returns Case Number before returning any items via the form here.

Customers where possible should always use a courier company to return unwanted goods. As an online retailer we operate from offices located on Fleet High Street with no parking facilities. Customers returning goods themselves should be prepared to deliver them to a 1st floor office from a local car park. For heavier items we are unable to offer assistance on the grounds of health and safety. 

Furniture sold to businesses is non returnable.
 
Important - Your Delivery & Damages
We highly recommend inspecting the condition of your delivery upon receipt. If there are any visible signs of damage, you should sign for it as 'Damaged' and report it to us within 24 hours via phone, email or via our website; this will enable us to deal with the situation effectively and resolve any issues. Any damages discovered after opening the packaging must be reported as soon as possible, and within 7 days of delivery. If images are requested, these must also be provided within the 7 day time frame. 
 
Purchase of Products Manufactured From Wood
Please note many of our products are manufactured from wood and as such they may contain natural bumps, blemishes and knots. This is all part of the woods natural characteristics.
Any product containing such bumps, blemishes and knots are not considered to be damaged or faulty therefore customers should take this into consideration when buying any product made from wood. 
 
General Delivery Notes
Any dispatch dates are given in good faith. 
 
All images are for illustration purposes only and are subject to change by the manufacturers at any time, we endeavour to keep these up to date but sometimes there can be slight differences in the actual product delivered.
 
Non Bed/Mattress Items. While we ship all our products promptly - we reserve the right to wait 30 days before considering an item lost in the post.
 
The returns policy for faulty/damaged goods offered by Ideal Home Store does not cover cosmetic faults such as scratches or damage to trim or associated marks caused by normal use of the product. The warranty is also void if the manufacturer’s instructions have not been followed or if the product has been subject to misuse, modification, careless use or excess force.
 
In the event that our chosen delivery company cannot deliver and the product is returned to ourselves we reserve the right to cover the fees levied on us by our courier for these shipments.
 
 
Telephone and email communication
Ideal Home Stores reserve to right to choose only to correspond via email in certain instances where it has become apparent that the customer has been aggressive or abusive to its staff, all of our phone calls are logged and recorded, in instances like this we will refuse to enter into further telephone conversations and attempt to resolve the issues via email only, in the unlikely event that the abuse continues via email, we reserve the right to terminate all communication until such time as the other party can reinstate talks in a proper manner.
 
Credit/Debit Card Charge-back Policy
Web 3 Retail Ltd operate several on-line stores, information about these is listed in the "About Us" section of the individual stores, in the event of customers doing charge-backs on a card transactions of any kind, for reasons that they do not recognise the transaction name, Web 3 Retail Ltd reserve the right to recharge these transactions plus an administration fee of £10 or 10% whichever is greater. It is up to you the customer to carry out due diligence regarding any purchases you have made from the internet and make sure that whatever shows on your statement is checked against our other trading names before thinking about raising a charge-back. Dependent upon your method of payment and the store you made the purchase from it could show as either of the following names: Discount Locks, Web 3 Retail Ltd, Ideal Home Store, the actual store name or something similar.