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Delivery Information Beds and Furniture Delivery Item availability, lead time and delivery details can be found on the product page of the item you are wishing to purchase. Ideal Home Store deliver all furniture items direct from the manufacturer to ensure the item is delivered in grade A condition. Most orders are delivered free of charge. Heavier items are typically delivered by a 2 man delivery team and lighter items by a 1 man delivery team. The manufacturer will choose the fastest and safest delivery method upon receipt of the order.
Next Day Delivery and Day Of Choice Delivery Ideal Home Store's next day delivery service is for orders placed before 1:00pm. Orders will be delivered between 8:00am and 6:00pm. If you prefer you can provide us with a preferred delivery date and we will ensure your delivery arrives with you on this day. Day of choice delivery is only available on items marked as next day delivery. We do not offer a Saturday or Sunday delivery service.
Lead times and availability 99% of deliveries are made within the lead times given providing there is availability of your items, however these are only provided as a guide. Customers should take into consideration their own availability to receive an item when placing a "Booked Delivery" order. Customers should also take into consideration when ordering during periods such as weekends, Christmas, bank holidays, adverse weather conditions, remote locations, and other factors that could affect delivery after ordering. Items can often go out of stock quickly around busy periods such as summer holidays, bank holidays and Christmas. We will always notify the customer via email as soon as we know an item is out of stock, so please keep a check on the email address provided at the point of ordering for further updates.
If you have received a 'Missed Delivery Card' Details of who to contact will be on the card to enable you to make alternative arrangements. Please note that if goods are not re-booked for delivery or collected from the local depot within a certain time, they may be returned to the manufacturer as a failed delivery. This will typically result in a further delivery cost to the customer should we have to rearrange a second delivery.
Failed Deliveries (Booked with the customer) Failed deliveries resulting in the need for items to be returned to our warehouse may incur a charge for re-delivery. To clarify, this is where we have booked the delivery with the customer, but the customer is not at home when we arrive.
Damages Although every effort is made to deliver your goods in perfect condition, unfortunately occasionally for reasons beyond our control damages can occur. In this event please make sure you follow the instructions below.
Please make sure you thoroughly check your delivery prior to signing for it, as any damage to boxes or items may not be able to be claimed for unless signed as "DAMAGED" upon receipt.
If you receive a delivery that is damaged please sign as such and call us to advise as soon as possible. This is vital as we can take it up with the manufacturer on your behalf to resolve the problem effectively.
If you do sign for it as received then we may not be able to replace any breakages that are notified to us after.
At Ideal Home Store our aim is to provide complete customer satisfaction. We aim to deliver all items in a timely and efficient manner, and our customer service team and specialist delivery companies are always on hand to help with customer queries and questions. We would like all of our customers to find the experience of buying our products online a totally satisfying one.
Orders can only be cancelled with us prior to shipping with no fees being incurred. Once your order has been processed and you have been notified by email, we can no longer process cancellations without potentially incurring charges as at this point it is possible that your order is on a vehicle.
We can arrange to have items collected should you decide you do not want them, however there will be a cost involved depending on the number of items and volume that can range from £15-£50 + VAT. These figures should be used as a guideline only as each order will be treated on an individual basis.
All goods may be returned under the Distance Selling Regulations, and unwanted goods must be returned at the consumers cost under these regulations. 
| Manufacturer |
England/Wales |
Northern Ireland |
Southern Ireland |
Isle Of Wight |
Scottish Highlands |
Courier
|
| Alphason |
 |
|
|
|
 |
Citylink |
| Babyface |
| |
|
|
|
Interlink or
UPS |
| Birlea Furniture |
|
|
|
|
|
APC |
| Baumhaus |
|
|
|
|
*Extra Cost |
Kinetic |
| Buoyant |
|
|
|
|
|
Home & Retail |
| Breasley |
|
|
|
|
|
TNT |
| Friendship Mill |
|
|
|
|
|
Express Dispatch |
| Gecko |
|
*Extra Cost |
*Extra Cost |
*Extra Cost |
*Extra Cost |
APC |
| Ideal Home |
|
|
|
|
|
TNT or
Nightfreight |
| Izziwotnot |
|
|
|
|
|
TNT |
| Julian Bowen |
|
|
|
|
|
Own Delivery Service |
| Kidsaw |
|
|
|
|
|
XDP |
| Limelight |
|
*Extra Cost |
|
|
|
Network 4 |
| Oakinsen |
|
*Extra Cost |
*Extra Cost |
|
*Extra Cost |
DPD or
Nightfreight |
| The Pine People |
| |
|
|
|
DPD or
Nightfreight |
| Quitman Woodcraft |
|
|
|
|
|
DPD or
Nightfreight |
| Relaxateeze |
|
|
|
|
|
Nightfreight |
| Rest Assured |
|
*Extra Cost |
*Extra Cost |
|
|
Own Delivery Service |
| Silentnight |
|
*Extra Cost |
*Extra Cost |
|
|
Own Delivery Service |
| Steens |
|
|
|
|
|
XDP |
| Stompa |
|
|
|
|
|
Own Delivery Service |
| Thuka |
|
|
|
|
|
Own Delivery Service |
| Verona |
|
*Extra Cost |
*Extra Cost |
*Extra Cost |
*Extra Cost |
APC or
XDP |
| Welcome Furniture |
# |
|
|
|
|
Own Delivery Service |
# Welcome Furniture only deliver up to Manchester/Leeds and no further.
Where a supplier does not cover your particular area for a standard delivery we will do our very best to keep any additional delivery costs to a minimum, this will be communicated to you prior to the order being dispatched, giving you the opportunity to choose what to do. We will do our best to make your buying experience with our store a good one. |
